Refund & Return Policy
At PawVibe, your satisfaction matters to us. Please review our return and refund policy below.
30-Day Returns
You may request a return within 30 days of receiving your order. To be eligible, your item must be unused, in its original condition and in its original packaging.
Damaged or Incorrect Items
If your item arrives damaged, defective or incorrect, please contact us as soon as possible and include your order number and photos of the item.
How to Request a Return
Contact us through our Contact Us page with your order number and reason for the return. We will provide further instructions if your return is approved.
Please do not send any items back without contacting us first.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Return shipping costs and instructions will be communicated when your return request is reviewed.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
Contact Us
If you have questions about returns or refunds, please reach out through our Contact Us page.